Privacy Policy

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Introduction

This Privacy Policy describes how Nmaera (‘we’, ‘us’, ‘our’) collects, uses, and discloses your personal information when you visit nmaera.com, use our services, or make a purchase from us. By using our services, you agree to the collection and use of your information as described here.

We may update this Privacy Policy from time to time. The revised policy will be posted on our site with an updated date.

Information We Collect

Information You Provide Directly

Contact details: name, address, phone number, email
Order information: billing/shipping address, payment confirmation
Account information: username, password, security questions
Shopping activity: items viewed, added to cart, or wishlisted
Customer support communications

Information Collected Automatically

When you use our site, we automatically collect certain usage data via cookies and similar technologies, including device and browser information, IP address, network connection details, and how you interact with our services.

Information from Third Parties

We may receive information about you from third-party vendors and service providers, including:

Shopify, which powers our store
Payment processors, who handle payment information to fulfil your orders
Advertising and analytics partners

How We Use Your Information

To process payments, fulfil orders, and manage your account
To send order and account-related notifications
To arrange shipping, returns, and exchanges
To send marketing and promotional communications (where you have consented)
To detect and prevent fraud and security threats
To improve our services and respond to your enquiries

Cookies

We use cookies to power and improve our site, remember your preferences, and run analytics. You can set your browser to reject cookies, but doing so may affect certain features of the site. Blocking cookies may not fully prevent information sharing with third-party advertising partners.

For information on how Shopify uses cookies, visit shopify.com/legal/cookies.

How We Share Your Information

We may disclose your personal information to:

Service providers who perform functions on our behalf (e.g. payment processing, fulfilment, analytics, IT management, cloud storage)
Business and marketing partners, including Shopify, for advertising and service delivery
Affiliates within our corporate group
Third parties when required by law, court order, or to protect our legal rights
Successors in the event of a merger, acquisition, or business restructuring

We do not sell your personal information.

International Data Transfers

As a globally operating business, your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on recognised transfer mechanisms (such as Standard Contractual Clauses) to ensure your data is adequately protected.

Data Retention & Security

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. We implement reasonable security measures to protect your data, but no method of transmission over the internet is completely secure.

Your Rights

Depending on where you are located, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Receive a portable copy of your data
Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@nmaera.com. We will respond in accordance with applicable law and may need to verify your identity before processing your request.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will take steps to delete it.

Third-Party Websites

Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before engaging with them.